Terms of Service

1. About GreyRock

GreyRock Tech Inc., a Delaware C corporation (“GreyRock,” “we,” “us,” or “our”), operates a communication intelligence tool designed to help individuals in high-conflict situations, often with co-parenting relationships, to analyze incoming messages, document patterns, and draft responses. The Service is accessible at https://mygreyrock.app and/or https://mygreyrock.ai. These Terms of Service (“Terms”) govern your use of the GreyRock platform and related services (the “Service”). These Terms supplement our Terms of Use, Privacy Policy, and Medical Disclaimer, all of which are incorporated herein by reference.

2. Not Legal Advice

GreyRock is not a law firm and does not provide legal advice. The Service is for informational and educational purposes only. Pattern analysis, suggested responses, document summaries, and any other output generated by the Service do not constitute legal advice and should not be relied upon as such.

You should consult a licensed attorney in your jurisdiction before making any legal decisions or submitting any GreyRock-generated content as evidence in legal proceedings.

3. Eligibility

You must be at least 18 years old to use GreyRock. By using the Service, you represent that you are 18 or older and have the legal capacity to enter into a binding agreement.

4. Your Account

You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. You agree to notify us immediately of any unauthorized use of your account. When you create an account, you agree to:

• —Provide truthful and accurate registration information
• —Keep your login credentials confidential and secure
• —Not share your account credentials with others
• —Accept full responsibility for all activity under your account

We reserve the right to suspend or terminate accounts that violate these Terms or that we reasonably believe are being used for unlawful purposes.

5. Acceptable Use

You agree not to use GreyRock to:

• —Harass, threaten, or intimidate any person
• —Submit false, fraudulent, or misleading content
• —Violate any applicable law or regulation
• —Attempt to reverse-engineer, scrape, or otherwise extract data from the Service
• —Use the Service to build competing products
• —Use the Service to train competing AI models
• —Share your account credentials with others
• —Generate threatening, harassing, or abusive communications
• —Create content intended to manipulate, deceive, or psychologically harm another person
• —Fabricate or misrepresent communications for use in legal proceedings
• —Circumvent court orders, restraining orders, or other legal restrictions on communication
• —Engage in stalking, surveillance, or monitoring of another person
• —Resell, redistribute, or commercially exploit the Service or its outputs without our prior written consent

6. Subscription and Billing

GreyRock offers free and paid subscription tiers. Paid subscriptions are billed monthly through Stripe. You may cancel at any time through your account settings or the billing portal. Cancellation takes effect at the end of the current billing period — you will not be charged again, and you will retain access through the end of the period you have paid for.

We do not use dark patterns to obscure billing or make cancellation difficult.

By subscribing to a paid plan, you agree to Stripe's terms of service and privacy policy. You authorize us to charge the payment method you provide for all applicable fees.

Refunds: Subscription fees are generally non-refundable. However, we may grant refunds at our sole discretion on a case-by-case basis. If you believe you are entitled to a refund, please contact us at legal@mygreyrock.app.

Data after cancellation: Your data will be retained for 30 days following cancellation, after which it will be permanently deleted. You may export your timeline as a PDF before cancelling.

7. AI Processing and Generated Content

Messages and documents you submit are processed by Anthropic's Claude AI to generate pattern analysis, response suggestions, and document summaries. Your data is never used to train AI models — by us or by Anthropic.

You acknowledge and agree that:

• —AI-generated suggestions are provided as a starting point and should always be reviewed and edited before use
• —You are solely responsible for any messages you send using or based on AI-generated suggestions
• —The AI may occasionally produce suggestions that are inaccurate, inappropriate, or not suited to your specific circumstances
• —AI-generated content does not constitute legal advice, therapeutic guidance, or professional counseling of any kind
• —AI analysis may be imprecise — always apply your own judgment
• —You should never rely solely on AI-generated suggestions for communications related to legal proceedings, custody disputes, or restraining orders without consulting a qualified attorney

8. Your Content and Data

8.1 Ownership

You retain ownership of all content you submit to the Service, including messages, screenshots, court documents, and timeline data. By submitting content, you grant us a limited, non-exclusive, royalty-free license to process it for the purpose of providing the Service to you. We do not claim ownership of your messages, documents, or timeline data.

8.2 Data Storage

Messages you input, uploaded documents, and AI-generated response suggestions are stored in your account so you can access your history and evidence timeline. Please refer to our Privacy Policy for details on how we collect, store, use, and protect your data.

8.3 Data Deletion

You may request deletion of your account and all associated data at any time by emailing legal@mygreyrock.app or selecting that option, if it exists, in the settings. We will process deletion requests within 30 days. Some data may be retained as required by law or for legitimate business purposes as described in our Privacy Policy.

9. Children's Information

GreyRock does not knowingly collect personal information about minors. The Service is designed to help adults document and manage communication — information entered into the Service relates to adult users' situations, not to any children that might be involved. Do not submit personal information about a child (such as their name, school, or medical details) into the Service unless it is directly relevant to documenting a specific communication.

10. Intellectual Property

The GreyRock name, logo, and product design are proprietary. You retain ownership of all content you submit to the Service. By submitting content, you grant us a limited license to process it for the purpose of providing the Service to you.

11. Service Availability and Modifications

We strive to maintain the availability of the Service but do not guarantee uninterrupted access. We may modify, suspend, or discontinue the Service (or any part thereof) at any time, with or without notice. We will make reasonable efforts to notify you of material changes that affect your use of the Service.

12. Termination

We may terminate or suspend your account and access to the Service immediately, without prior notice or liability, for any reason, including if you breach these Terms. Upon termination, your right to use the Service will cease immediately. Provisions of these Terms that by their nature should survive termination shall survive, including ownership provisions, warranty disclaimers, indemnification, and limitations of liability.

13. Disclaimer of Warranties

GREYROCK IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR THAT ANY AI-GENERATED CONTENT WILL BE ACCURATE, COMPLETE, OR SUITABLE FOR ANY PARTICULAR PURPOSE. AI ANALYSIS MAY BE IMPRECISE — ALWAYS APPLY YOUR OWN JUDGMENT.

14. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, GREYROCK SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOSS OF DATA, LOSS OF REVENUE, OR EMOTIONAL DISTRESS, ARISING OUT OF YOUR USE OF THE SERVICE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

OUR TOTAL LIABILITY TO YOU FOR ANY CLAIM ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE SHALL NOT EXCEED THE AMOUNT YOU PAID US IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM, OR ONE HUNDRED U.S. DOLLARS ($100), WHICHEVER IS GREATER.

15. Indemnification

You agree to indemnify, defend, and hold harmless GreyRock Inc., its affiliates, and their respective officers, directors, employees, and agents from and against any and all claims, damages, obligations, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising from: (a) your use of the Service; (b) your violation of these Terms; (c) your violation of any third-party right, including any intellectual property, privacy, or other proprietary right; or (d) any content you submit through the Service.

16. Arbitration and Dispute Resolution

Any dispute, claim, or controversy arising out of or relating to these Terms or the Service shall be resolved by binding arbitration administered by JAMS under its Streamlined Arbitration Rules, rather than in court, except that either party may bring a claim in small claims court if it qualifies.

Class action waiver: You agree that any arbitration or proceeding shall be limited to the dispute between you and GreyRock individually. You waive any right to participate in a class action lawsuit or class-wide arbitration.

Arbitration shall take place in San Francisco, California, or via videoconference. The arbitrator's decision shall be final and binding and may be entered as a judgment in any court of competent jurisdiction.

17. Governing Law

These Terms are governed by and construed in accordance with the laws of the State of California, without regard to its conflict of law principles. Any claims not subject to arbitration shall be brought exclusively in the state or federal courts located in San Francisco County, California. For users outside the United States, you agree that your use of the Service is governed by these Terms and that any disputes will be resolved under California law.

18. Changes to These Terms

We may update these Terms from time to time. When we do, we will update the “Last updated” date at the top of this document. Continued use of the Service after changes constitutes your acceptance of the revised Terms. We will provide notice of material changes via email or in-app notification where reasonably practicable.

19. Miscellaneous

Severability: If any provision of these Terms is found to be unenforceable, the remaining provisions will remain in full force and effect.

Waiver: The failure of the Company to enforce any right or provision of these Terms will not constitute a waiver of such right or provision.

Assignment: You may not assign or transfer these Terms or your rights hereunder without our prior written consent. We may assign our rights and obligations under these Terms without restriction.

Entire Agreement: These Terms, together with the Terms of Use, Privacy Policy, and Medical Disclaimer, constitute the entire agreement between you and the Company regarding the Service.

20. Contact

Questions about these Terms? Email us at legal@mygreyrock.app.